Your Voice Matters

Whether something felt great - or something didn’t feel right - we want to hear about it.



Your feedback helps Elite Care Central Coast stay grounded, improve, and keep doing what’s best for the people and families we support.

How To Share Your Feedback


You can share feedback anytime - big or small. Kind words help us know what’s working. Concerns help us do better.

You can:


Email us:  michael@elitecarecc.com.au

Write to us:


Elite Care Central Coast
UNIT 5/19 Reliance Dr, Tuggerah NSW 2259

Call us: (02) 4093 1091

Making A Complaint


If something hasn’t felt okay, please let us know. You won’t be ignored or treated differently for raising a concern.


You can:


  • Reach out using any of the contact options above
  • Tell us what happened, how it made you feel, and what you'd like to see change
  • Ask for help - we can talk it through with you


We’ll treat your complaint with care and confidentiality. Only the people who need to know will be involved. It will never be held against you.


Need Help Making A Complaint?


We’ll make sure the process is calm, respectful, and easy to follow.


  • We’ll explain everything in plain language
  • You can bring someone with you for support
  • You’ll never be judged or pressured
  • We’re here to listen - not to defend

Want To Take It Further?


If you feel your concern hasn’t been handled properly, you can contact the NDIS Quality and Safeguards Commission:

Phone: 1800 035 544 (free call)

TTY: 133 677

Website: www.ndiscommission.gov.au/about/complaints

You can also make a complaint anonymously. The Commission can investigate issues about unsafe or inappropriate services.


What Happens Next?


When you send us a complaint, we will:


  • Let you know we’ve received it
  • Look into it and speak with you if needed
  • Do what we can to make things better
  • Keep you in the loop as we go


You’ll be treated fairly. You’ll be heard. And you’ll get a response.


We Don’t Just Welcome Feedback - We Rely On It


Every time you speak up, you help shape a stronger, safer, and more human service. Thanks for trusting Elite Care Central Coast to listen.



Updated: August 2025